Why is my phone number showing as the caller ID for all of my calls?

May 9th, 2023

If your own phone number is displaying as the caller ID for all of your calls, it likely means the true caller ID isn’t being delivered to us from your phone provider. This can typically be solved with a quick tweak to your call forwarding settings.

We recommend reaching out to your phone service provider to ask that they deliver the caller's true caller ID when forwarding your calls to Ruby. Since features like Ruby Contacts and call blocking rely on an accurate caller ID number, this is particularly important so that you're able to take advantage of those features.

If you’d like assistance working with them to get this set up, the Customer Happiness team would be happy to jump in on a conference call with you and your phone provider!