Spelling Verification in Messages

May 1st, 2023

We try to appear as your in-house receptionist and act with as much familiarity with your callers as possible. By default, receptionists are trained to verify spelling for the following information:

  • Caller's name
  • Phone numbers
  • Email addresses
  • Street addresses

Receptionists are trained to use a phonetic alphabet to verify spelling (i.e. "B as in boy") and phone numbers are verified number by number. That being said, it's not uncommon to have some element of noise or static on the line that distorts a caller's words, especially with the widespread use of cell phones. We always strive for perfect accuracy, but human error does occur.

We know having exact spelling in messages can be important for certain industries, so we are able to add instructions to verify all spelling at your request. If you’d like to add “verify spelling” instructions for all of your calls, feel welcome to reach out to the Customer Happiness team.

Even with these instructions in place, the receptionists are real people having real conversations, so while we’re not able to guarantee 100% perfect spelling, we’ll do our very best to make sure your messages are as accurate as possible.