Yes! We’re happy to share your basic business information like your business hours, company address, or website with your callers. In addition, we can note 4-6 other FAQs on your account for our receptionists to reference.
In our experience, this is the number of questions that allows our receptionists to quickly and easily find the answer and be successful in passing along the correct information to the caller. We’ve found that with a longer list, it becomes much more difficult for our receptionists to find the information and deliver a quick answer in that moment.