We’ll email you a link to download your invoice as a PDF on the first day of your billing cycle. You can always access your invoices from the online portal as well.
Overages
At the top of your invoice, if your usage exceeds the base receptionist minutes and/or chats included in your plan, you will see overage line item(s) for any minutes used over your base plan for chat and/or receptionist service. These overages are billed in arrears from the previous invoice period. For each item you will see:
Description: This contains the type of billing product being charged, as well as the period for which the charge applies.
Quantity: This is the number of minutes or chats used in surplus of your base monthly plan.
Unit Price: This is the price per chat or receptionist minute on your current plan.
Tax: If Ruby's service is taxable in your billing area, the tax percentage assessed is noted here.
Amount: This is the total amount due for that line item. If you have an available discount, the amount discounted is noted in the line below.
Chat and Receptionist Service Plans
We charge a fixed fee based on your Receptionist or Chat base plan, which is billed and invoiced on the first day of your service period, wherein you purchase a fixed number of receptionist minutes and/or chats for the month. Unused chat and receptionist minutes do not roll over from month to month. For each item you will see:
Description: This contains the type of billing product being charged, as well as the period for which the charge applies.
Quantity: This is the number of minutes or chats used in surplus of your base monthly plan.
Unit Price: This is the price per chat or receptionist minute on your current plan.
Tax: If Ruby's service is taxable in your billing area, the tax percentage assessed is noted here.
Amount: This is the total amount due for that line item. If you have an available discount, the amount discounted is noted in the line below.
Discounts
Discounts will appear as a negative amount and can be associated with promotions or partnerships as indicated in the line item. If you have both chat and receptionist services on the same account, you will see a 20% discount off your chat service as part of the bundled offering.
Credits
Any credits you’ve received will be listed as a negative amount and will include a description of the credit reason.
Miscellaneous Charges
You might also see line items in this section for these less common charges:
- Additional Lines – If you host multiple lines with us
- Chatbot – If you use our lead capture tool
- Custom Hold Music – If we’re hosting custom hold music for your account
- International Dialing – If we’re connecting calls internationally for you
Tax
This line includes any sales tax charges, if applicable. Depending on your local and state taxes you may see the taxes broken into several line items--one for each tax type.
Credit Card Surcharge:
You will see two credit card surcharges on your invoice - one in invoice line items, and a second in your memo for the credit card payment. The line item surcharge is from the previous month's surcharge and has already been paid, so you will see that credited back in the Applied Balance. The second surcharge in your Payment line is the surcharge for the current invoice. This will be a line item on your next invoice and removed in the applied balance. If you would like to avoid the surcharge, you can either pay by debit card or ACH.
Amount Due
Your total Invoice Balance will show your total owed if it is not yet paid. If we successfully collected your payment via autopay at the time of invoicing, this balance will show as $0.00. If you have payment terms other than due upon receipt or if we couldn't process your payment the Amount Due will show the amount owed on this invoice and any previous unpaid invoices.