Grasshopper and Ruby have teamed up to provide Grasshopper customers with Ruby’s award-winning receptionist service through your existing Grasshopper account. We understand how dear your business is to you, and we're honored you’ve chosen Ruby as your receptionist. We’re dedicated to helping grow your business—one happy caller at a time!

Keep reading to learn everything you need to know about getting started with your Ruby receptionist service.

 

First things first — set up your Ruby login! You can access your Ruby account 2 ways: from the my.call-ruby.com website and from the Ruby mobile app, available for both iOS and Android. Both give you access to all your call activity, allow you to update your Status when your availability changes, and much more. Get started by setting up your login and taking a tour!

Download the Ruby app in the App Store or Google Play.

Setting Up Your Login
Viewing Your Activity
Updating Your Status


Forward your calls
Once you've set your account, it's time to get your calls over to Ruby! Call-forwarding can be set up on your Grasshopper account in several different ways, depending what works best for you and your business. 

Forwarding Calls with Grasshopper 

Once we’re receiving your calls, we’ll send you a message whenever we’re not able to connect a call to you. All of your messages will be emailed and/or texted to you, and are also accessible in the Activity section of the Ruby app and online portal. Your messages will contain a lot of helpful information about your calls. Not seeing everything you’d like to see in your messages? We can customize them for you!

Reading Your Ruby Messages
 

 

Since Ruby is an add-on service to your Grasshopper account, the Grasshopper Care Team is delighted to assist you with any billing questions. Grasshopper offers three different pricing plans – Starter, Grow and Elevate. To learn more, click here.

Your Ruby service is billed based on receptionist minute usage.

What is a “receptionist minute”? 
Receptionist minutes are billed in 30-second increments, and calls are rounded up to the nearest 30-second mark. As an example, if a call is ten seconds long, it will be billed as 30 seconds (or half of a receptionist minute). 
 

• For inbound calls, receptionist time is calculated starting from the time the receptionist receives the call and ends when a receptionist transfers the call (either to someone, to voicemail), or otherwise disconnects because the call is over. Calls are rounded up in 30 second increments. We include hold time, and exclude talk time once a call is transferred to you or your voicemail box.
• For outbound call assists, receptionist minutes are calculated by counting the time our outbound call specialist is on the call, as well as the time they spend sending a follow-up email to fill you in on the results of the call.

Do my unused minutes roll over?     
No, unused minutes do not roll over. However, if you notice you’re not on the most cost-effective plan for your usage, let us know and we can help you optimize your account to use the minutes most efficiently! 

What happens if I go over the number of receptionist minutes included in my plan?  
If you exceed the number of minutes included in your plan, any additional minutes used are billed at your billing plan’s predetermined per-minute rate.  

How do I keep track of my receptionist minute usage? 
You can keep track of your receptionist minute usage in your Grasshopper account. Your usage is updated approximately every 5 minutes. You'll also receive an email alert from Grasshopper once you've used 75% and 100% of the minutes included in your billing plan.



We can do way more than just handle your incoming calls! Ruby is here to help with people-powered features like making outbound call assists on your behalf and scheduling appointments, in addition to tech-powered features like robocall filtering and integrations.

Call Assists
Appointment Scheduling
Robocall Filtering
Bilingual Service Options
Integrating with Clio Manage
Integrating with Clio Grow
Integrating with Rocket Matter
 

From new client intake, to holding all your calls so that you can work uninterrupted, to routing potential new clients directly to your sales team, your account instructions can do a lot of heavy lifting. The Customer Happiness team is happy to work with you to set up your call-handling instructions so that our receptionists can handle your calls according to your preference!

Call-Handling Customization Options
Can you answer questions about my business?
Updating Your Company Profile

Voicemail 
When Ruby is enabled, voicemails will come from Ruby’s voicemail system. Ruby voicemails will be emailed to you directly, and available in the Ruby app and online portal. When Ruby is not enabled, any voicemails left directly on your Grasshopper number will still come through your Grasshopper app and email as normal.

Ruby Voicemail



There’s a lot more to Ruby than we’ve had the chance to cover here. While this guide helps you walk through the most important steps for getting started, we’ll be here to help every step of the way. 

Get help
No matter what you need, answers are just a search away in the Ruby Help Center. FAQs, how-to’s, and official details on every Ruby feature are at your fingertips. You can easily access the Ruby Help Center via our online portal and mobile app.

Ruby Help Center

Contact support
Need to talk with someone?  We’d love to hear from you! You can reach the Ruby Customer Happiness team via email, phone, or contact form, whatever your preference. Visit our Contact page for details.

For questions about billing or your Grasshopper account, the Grasshopper Care team is available and happy to assist you at 800-820-8210.