Dashboard: View your current usage, and access all your most recent call and chat activity from the main dashboard! Stay up-to-date on how many minutes/chats you have used in your chosen plan at a glance. Reception customers can also see their current Status.
Status Updates: About to step away for your desk? Set a quick status to hold your calls or have them redirected to a colleague until you return. (This feature is only available with our Reception service.)
Activity: Available on your main dashboard and from the Activity option on the left-side menu. Click on any call, message, or chat to get the full scoop on the interaction. You can also listen to voicemails directly from your computer, view full chat transcripts with ease, and export your data.
Assists: Request an outbound call assist from our team.
Ruby Contacts: Click "Contacts" from the left-side menu to view and edit your existing Ruby Contacts or add new ones. (This feature is only available with our Reception service.)
Company Info: View the basic company details we have listed on your account, as well as your current employee directory.
Call Forwarding*: Easily forward and un-forward your Ruby-hosted business number with a couple of clicks! (This feature is only available with our Reception service.)
Insights: View analytics on your calls and chats.
Integrations: Link your Ruby account to your Clio Manage, Clio Grow, or Rocket Matter accounts so that call and message data will populate for you automatically. (This feature is only available with our Reception service.)
Help Center Access: Questions? Our Help Center is here to…well, help! Find it in the top right corner.
* This feature is only available if Ruby hosts your business phone number. Learn how to port to us here.
On the go?
Many of these features and more are available in our mobile app! Check it out.