Am I on the right billing plan?

August 6th, 2024

Our billing plans are based on the number of engaged chats or receptionist minutes used per billing cycle. If you find you’re using more or fewer chats/minutes than are recommended for your current plan, feel welcome to contact the Customer Happiness team! You can easily track your usage in real-time from your Ruby account.

Please note that outside of your initial three-billing-cycle calibration window, plan upgrades may be requested at any time and are applicable to the then-current billing cycle. Plan downgrades are eligible after three consecutive billing periods on the same plan and are applicable to your next billing cycle.

Receptionist Service – Best Plan Based on Monthly Usage

Ruby Plan Recommended For* Plan Details
Call Ruby 50 0-76 receptionist minutes
  • 50 receptionist minutes included
  • $235 base monthly cost
  • $5.20 overage minute rate
Call Ruby 100 77-170 receptionist minutes
  • 100 receptionist minutes included
  • $375 base monthly cost
  • $4.30 overage minute rate
Call Ruby 200 171-307 receptionist minutes
  • 200 receptionist minutes included
  • $680 base monthly cost
  • $4.20 overage minute rate
Call Ruby 350 308-472 receptionist minutes
  • 350 receptionist minutes included
  • $1,133 base monthly cost
  • $4.15 overage minute rate
Call Ruby 500 473-705 receptionist minutes
  • 500 receptionist minutes included
  • $1,640 base monthly cost
  • $3.82 overage minute rate
Call Ruby 750 706-951 receptionist minutes
  • 750 receptionist minutes included
  • $2,425 base monthly cost
  • $3.65 overage minute rate
Call Ruby 1,000 952-1,425 receptionist minutes
  • 1,000 receptionist minutes included
  • $3,160 base monthly cost
  • $3.50 overage minute rate
Call Ruby 1,500 1,426 or more receptionist minutes
  • 1,500 receptionist minutes included
  • $4,650 base monthly cost
  • $3.42 overage minute rate

*Indicates the best fit within our standard billing plans. Feel welcome to reach out to the Customer Happiness team for more information about the best billing plan for you!

 

Chat Service – Best Plan Based on Monthly Usage   
In addition to our standard chat pricing, we offer a 20% discount on our chat service for customers who bundle both our receptionist and chat services. Bundled plans include all the benefits of Call Ruby and Live Chat. Simply add the cost of your reception plan to the bundle price. 

You can find both our standard chat pricing and bundled pricing below.

Standard Chat Plan Recommended For* Plan Details
Chat Ruby 10 0-17 chats
  • 10 chats included
  • $135 base monthly cost
  • $11.55 per-chat overage rate
Chat Ruby 30 18-46 chats
  • 30 chats included
  • $315 base monthly cost
  • $10.50 per-chat overage rate
Chat Ruby 50 47-94 chats
  • 50 chats included
  • $490 base monthly cost
  • $9.98 per-chat overage rate
Chat Ruby 100 95 or more chats
  • 100 chats included
  • $890 base monthly cost
  • $8.93 per-chat overage rate

*Indicates the best fit within our standard billing plans. Feel welcome to reach out to the Customer Happiness team for more information about the best billing plan for you!

Bundled Chat Plan - 20% Off Recommended For* Plan Details
Bundled Chat Ruby 10 0-17 chats
  • 10 chats included
  • $109 base monthly cost
  • $9.30 per-chat overage rate
Bundled Chat Ruby 30 18-46 chats
  • 30 chats included
  • $252 base monthly cost
  • $8.40 per-chat overage rate
Bundled Chat Ruby 50 47-94 chats
  • 50 chats included
  • $392 base monthly cost
  • $8.00 per-chat overage rate
Bundled Chat Ruby 100 95 or more chats
  • 100 chats included
  • $712 base monthly cost
  • $7.20 per-chat overage rate

*Indicates the best fit within our standard billing plans. Feel welcome to reach out to the Customer Happiness team for more information about the best billing plan for you!