Our billing plans are based on the number of engaged chats or receptionist minutes used per billing cycle. If you find you’re using more or fewer chats/minutes than are recommended for your current plan, feel welcome to contact the Customer Happiness team! You can easily track your usage in real-time from your Ruby account.
Please note that outside of your initial three-billing-cycle calibration window, plan upgrades may be requested at any time and are applicable to the then-current billing cycle. Plan downgrades are eligible after three consecutive billing periods on the same plan and are applicable to your next billing cycle.
Receptionist Service – Best Plan Based on Monthly Usage
| Ruby Plan | Recommended For* | Plan Details |
|---|---|---|
| Call Ruby 50 | 0-76 receptionist minutes |
|
| Call Ruby 100 | 77-168 receptionist minutes |
|
| Call Ruby 200 | 169-307 receptionist minutes |
|
| Call Ruby 350 | 308-472 receptionist minutes |
|
| Call Ruby 500 | 473-705 receptionist minutes |
|
| Call Ruby 750 | 706-951 receptionist minutes |
|
| Call Ruby 1,000 | 952-1,425 receptionist minutes |
|
| Call Ruby 1,500 | 1,426 or more receptionist minutes |
|
*Indicates the best fit within our standard billing plans. Feel welcome to reach out to the Customer Happiness team for more information about the best billing plan for you!
Chat Service – Best Plan Based on Monthly Usage
In addition to our standard chat pricing, we offer a 20% discount on our chat service for customers who bundle both our receptionist and chat services. Bundled plans include all the benefits of Call Ruby and Live Chat. Simply add the cost of your reception plan to the bundle price.
You can find both our standard chat pricing and bundled pricing below.
| Standard Chat Plan | Recommended For* | Plan Details |
|---|---|---|
| Chat Ruby 10 | 0-17 chats |
|
| Chat Ruby 30 | 18-46 chats |
|
| Chat Ruby 50 | 47-94 chats |
|
| Chat Ruby 100 | 95 or more chats |
|
*Indicates the best fit within our standard billing plans. Feel welcome to reach out to the Customer Happiness team for more information about the best billing plan for you!
| Bundled Chat Plan - 20% Off | Recommended For* | Plan Details |
|---|---|---|
| Bundled Chat Ruby 10 | 0-17 chats |
|
| Bundled Chat Ruby 30 | 18-46 chats |
|
| Bundled Chat Ruby 50 | 47-94 chats |
|
| Bundled Chat Ruby 100 | 95 or more chats |
|
*Indicates the best fit within our standard billing plans. Feel welcome to reach out to the Customer Happiness team for more information about the best billing plan for you!