Thank you again for choosing Ruby! We’re looking forward to forward to representing your business to your callers. 

Below, you’ll find some helpful verbiage you can use to inform to inform the people you serve of your transition to Ruby’s receptionist services. You can copy and paste the text below and fill in the bracketed details—or feel free to make it your own!
 

Email message: 
Dear [NAME or “valued customer/valued client/valued patient”], 
 
We have some exciting news to share today. At [COMPANY NAME], we believe every interaction you have with us should be a positive, personal experience. To better ensure that level of service, we have decided to use Ruby, the industry-leading receptionist company known for their professional, friendly, US-based talent. Starting [TIME FRAME], Ruby’s receptionists will assist us in answering your calls. 
 
We know change can be uncomfortable, but we’re confident you will enjoy speaking with Ruby’s receptionists as much (if not more than) you enjoy speaking to us. Think of Ruby as our new team member—one exclusively dedicated to making our callers smile. From transferring calls to taking detailed messages, their receptionists do everything an in-house receptionist can do. The only difference is that they are a team of people rather than one receptionist, so you may not hear the same voice every time you call.  
  
Through this change, we are making an investment in your experience while also improving our efficiency. It means not only the best possible service, but more time for us to focus on the work we do for you. 
 
If you have any questions or concerns about this change, please reach out to us. Otherwise, we look forward to continuing to provide you with the exceptional service you expect from us. Give us a call to meet our new team member for yourself! 

 
Newsletter item 
At [COMPANY NAME], we believe every interaction you have with us should be a positive, personal experience. That’s why we’ve decided to use Ruby. Starting [TIME FRAME], Ruby’s receptionists will assist us in answering your calls. You can expect to speak to real people who are friendly, professional, based in the US, and extensively trained to meet your needs.  
 
Think of Ruby as our new team member—one exclusively dedicated to making our callers smile. We know change can be uncomfortable, but we’re confident you will enjoy talking with Ruby’s receptionists just as much as (if not more than) you enjoy speaking to us. Give us a call and hear for yourself! 
 

For a general-use PDF you can print, share, or attach to emails, click here.