Can't seem to remember your Ruby 2.0 Portal password? Follow the steps outlined below for assistance in resetting your password:
STEP 1: Go to my.call-ruby.com/
STEP 2: Click on Forgot your password?
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14564/direct/1692709527038-image.png)
STEP 3: Enter the email address that you use for logging in.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14564/direct/1692709575755-image.png)
STEP 4: Click on Send Code.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14564/direct/1692709593211-image.png)
STEP 5: Go to your email and find the reset code.
![Go to your email and find the reset code.](https://images.tango.us/workflows/dec554e3-8c16-4a78-a8ef-f9f6a2b8ffb0/steps/19ead2f5-be33-4399-bc9c-cae56deb5dd1/2f0def0e-6c85-478d-bd61-55a3355221b0.png?mark-x=14&mark-y=21&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTglMkNGRjc0NDImdz0zMDgmaD04MCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
STEP 6: Enter the reset code into the portal.
![Enter the reset code into the portal.](https://images.tango.us/workflows/dec554e3-8c16-4a78-a8ef-f9f6a2b8ffb0/steps/652a2852-fe25-4209-ab4c-a6aaae3e0bff/34d34684-0665-4752-b705-5e4c952b3fee.png)
STEP 7: Click on Reset Password and a randomly generated password will be sent to your email. This page will then redirect to the regular login screen.
STEP 8: Enter your email and the reset password. Click on Sign in
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14564/direct/1692709662707-image.png)
STEP 9: You have successfully reset your password! To update to a password of your choosing, go to Account and click Update Password.
Still having trouble resetting your password? Email our Customer Happiness team, and we will be happy to help!