If this is your first time using our virtual receptionist or chat service, Ruby is delighted to offer you a money-back guarantee. We want you to stay with us because you love us, not because you have to! To cancel your service and obtain a full refund, please notify us that you'd like to exercise your money-back guarantee within 21 days of your purchase, or before your usage exceeds 500 receptionist minutes/50 billable chats, whichever occurs sooner.