The easiest and most secure way to update your ACH information is from the online portal at my.call-ruby.com. You can set this up by either logging into your bank account and connecting directly via our payment processor Stripe, or by manually linking your account. Logging in sets up the connection instantly, while manually linking can take 1-2 business days.

Connecting Your Bank Account Directly

Log in to your account at my.call-ruby.com. Go to Account, then Billing from the menu on the left. From there you can click on the Payment info tab. Click the Add Payment Method button - this will open a new window. Select “US bank account."*

*If you do not see the option to use a bank account, select, “Check out as guest” at the very bottom of the screen first.

You'll be prompted to search for your bank and allow our payment processor Stripe to connect your bank account to your Ruby payment account.

On the next page, you'll be prompted to log in to your selected bank account.

Clicking Continue will link your bank account to Ruby. You'll need to go back to the online portal and go to Account > Billing and then click on Payment Method. Select your linked bank account as your default payment method.

Manually Linking Bank Account

If you would prefer to link your bank account manually, on the first page after selecting “US bank account”, you'll click the link to Enter bank details manually instead. Enter your bank details and then click Continue. You'll receive a confirmation email from Stripe. 

In 1-2 business days, you'll receive a second email from Stripe with the subject line Verify your bank account for Ruby Virtual Receptionists. This will include a link to Verify Deposit.

You'll need to log in to your bank account to find the associated transaction, and enter the code beginning with SM. Once you've verified your bank account, you'll need to go back to the online portal and go to Account > Billing and then click on Payment Method. Select your linked bank account as your default payment method.

To pay an invoice after updating your payment method, navigate to the Invoices tab and select the invoice you'd like to pay. Follow the instructions on the screen to complete payment.