When we’re troubleshooting the Ruby app, it’s extremely useful to know your device’s make, model, operating system, and Ruby app version number, in addition to having a screenshot of the error message (if you’re getting one). Here’s how you can find that information for our team:

iPhone
Screenshot of the Error Message: The method for capturing a screenshot varies by iPhone model. You can learn how take a screenshot from your specific model here.
Make & Model: Go to Settings > General > About
Operating System: Go to Settings > General > About. Look for “iOS Version."
Ruby App Version #: From the Ruby app, tap the three dots at the top right of the screen, and then scroll to the bottom of the menu - look for Version.

Android
Screenshot of the Error Message: The method for capturing a screenshot varies by make and model. You can learn how take a screenshot from your specific phone here. 
Make & Model: Go to Settings > About Phone. Your device's Make will display at the top, and look for “Model Number.” 
Operating System: Go to Settings > About Phone. Your device's make will display at the top, and look for "Android Version."
Ruby App Version #: From the Ruby app, tap the three dots at the top right of the screen, and then scroll to the bottom of the menu - look for Version.

Once we receive the information above from you, our tech team be well set up to investigate your issue.