When we’re troubleshooting the Ruby app, it’s extremely useful to know your device’s make, model, operating system, and Ruby app version number, in addition to having a screenshot of the error message (if you’re getting one). Here’s how you can find that information for our team:

iPhone
Screenshot of the Error Message: The method for capturing a screenshot varies by iPhone model. You can learn how take a screenshot from your specific model here.
Make & Model: Go to Settings > General > About
Operating System: Go to Settings > General > About. Look for “Software Version."
Ruby App Version #: From the Ruby app, tap the three dots at the top right of the screen, and then long tap on your name at the top.

Android
Screenshot of the Error Message: The method for capturing a screenshot varies by make and model. You can learn how take a screenshot from your specific phone here. 
Make & Model: Go to Settings > About Phone. Your device's Make will display at the top, and look for “Model Number.” 
Operating System: Go to Settings > About Phone. Your device's make will display at the top, and look for "Software Version."
Ruby App Version #: Go to Settings > Apps > Ruby. Look for “Version.”

Once we receive the information above from you, our tech team be well set up to investigate your issue.