For legal reasons, we are not able to record calls for customers. Some states have two-party/all-party consent laws with strict standards about disclosing to all parties that they are being recorded at the beginning of the call. As we answer all calls live and thus don’t have a front-end recording which could alert callers to the potential of being recorded, we do not offer call recording as a feature with our service.

Although we do not record, we do have proprietary technology that analyzes the conversation while the call is taking place. This provides a transcript and sentiment analysis that is available for you to view on your portal at my.call-ruby.com. If this is something you are interested in, please reach out to the Customer Happiness team at staff@ruby.com or call 866-611-7829.

If you're interested in recording your calls, we encourage you to seek your own legal counsel on this topic to decide if it’s appropriate in your situation. You are welcome to record your calls by forwarding to us through a call recording service. We do have some customers who do this very successfully! Our receptionists are aware that they may be recorded, so there is one party that you don’t need to worry about.