We do have proprietary technology that analyzes the conversation while the call is taking place. This provides a transcript and sentiment analysis that is available for you to view on your portal at my.call-ruby.com.

Any callers calling from a one-party consent caller ID can have the transcription of their call and sentiment analysis displayed in the portal. If you want to ensure we capture these details from all callers, we can play a brief recording before calls from two party consent states letting your callers know, “This call will be recorded for quality and training purposes. Please remain on the line and a receptionist will be with you shortly.”

You are also welcome to record your calls by forwarding to us through a call recording service. We do have some customers who do this very successfully! Our receptionists are aware that they may be recorded, so there is one party that you don’t need to worry about.