Why does Ruby charge sales tax?

November 10th, 2023

There are a few different categories of services that Ruby falls under for sales and local taxes, including telecommunications, human-assisted services, and telephone answering services. On your Ruby invoice, any taxes will be presented as individual line items.

We use the address you have provided to us as your service address for tax calculation purposes. If this address is not where you primarily receive Ruby’s services, you can update your billing address by emailing staff@ruby.com and we’ll be happy to change that for you.

We use a sales and local tax accounting firm do a full analysis to let us know where we are required to charge and remit sales taxes. We also work with a third-party tax compliance software company that assesses your taxes based on your street address. They maintain rate tables for addresses across the US, and calculate and charge taxes based on the laws of your area (municipal, county, state, etc.). Tax laws change frequently and vary greatly from city to city. There's no way we could keep up with those changes ourselves, which is why we're using a professional service to help! While we can't tell in advance what your taxes will be, once your bill is generated, you'll be able to see what is being assessed for your company by tax authorities. 

If your state passes legislation to change or remove these taxes, or if you move and update your address with Ruby, our tax software will be up-to-date with that information and it will be reflected accordingly on your Ruby bill. If you have further questions, we recommend checking with your local and state government tax authorities to learn more about your current tax laws.

What if my business is tax exempt? 
In order for you or your business to be exempt from taxes, you will need to provide Ruby with an exemption certificate for each state from which your business wishes to claim an exemption. Please email a copy of the certificate(s) to staff@ruby.com. An exemption certificate is only valid for the state it is issued from. Additionally, please note that even if you have an exemption certificate, you may not be exempt from all taxes in every jurisdiction.